I was charged twice by Envato Elements

My girlfriend signed up on Envato some days ago using my card. I was charged $138 as she used her student email. I have the receipt from the account for that. Suddenly today another $138 transaction was pre-authorized in my bank account from Envato. I called my bank immediately and they said it is a pre-authorization and that I should reach out to the merchant to cancel the pre-auth. What is the best way to handle this? I have already submitted a ticket to envato but I have in the past for other issues and have never received a response. I am now worried, $138 is a lot for me.

Just wait for the reply. They will get back to you within 3-5 working days. If not, just post it here again.

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OK. I can see its fully charged now. I will wait and give it a few days. Then take it up with the bank again if I hear nothing. Thanks for responding.