Seriously what a useless service model you have - you enticed me in with ‘unlimited downloads’ for only A$16.80 per month (paid annually), then when I add videos to my basket to download you want to charge me? So I send in a request and 2 days later…no response. Try to find a telephone number to call…? doesn’t exist. Try to find online help to answer the question…? Cant’ find it. Try to find online support…? Doesn’t exist. Want to cancel my subscription and get my money back…? Can’t find anywhere to do that either.
The unlimited downloads is for a separate service called Envato Elements. You can browse available items and download them here: https://elements.envato.com/all-items
If you made a mistake with your subscription, open an Elements Help ticket: https://help.elements.envato.com/hc/en-us/articles/360000629486-Submit-a-Support-Ticket
just cancel my subscription and give me my money back, you guys are useless.
We’re all volunteer moderators here so we can’t do that unfortunately. You’ll need to go through support: https://help.elements.envato.com/hc/en-us/articles/360000629486-Submit-a-Support-Ticket