I upgraded my OnAir2 Theme support but I still can't view the support pages.

I need help with your OnAir2 Theme and the only way is through your forums. I paid for another 6 months of support just so I can figure out why the Featured Images on all of my pages stopped showing. I’ve gone to your Forums after logging out and logging back in and refreshing the page, but it still says I no longer have support. I did receive an email confirming my purchase from Envato Market. Can you fix my account access so that I can get my website fixed?