I sent two emails for refund, nobody reply, is someone here?

I bought a theme which the author did not reply email. I check the comments of that theme. Several guys have same issue.

So i send email to Envato twice for refund, but no reply for two weeks.
I use this URL

Is someone know what’s wrong?

I use themeforest for several years never have this issue.

Refund requests go to the author first. If they don’t reply in 10 days, you can raise a dispute and contact Envato support instead


Just a side note please make sure author is not in vacation (it says that on their profile page form if they’re away)

Hola, y como puedo ponerme en contacto con el soporte de envato? tambien intento solicitar un reembolso.

I just bought the same forest theme is it does not work with shopify and no one responds to customer support

me he told me that the ZIP file lacks templete eronné

What is the link for the item that you purchased?


this theme


Je ne peux pas l’installer sur shopify il me dit que les fichiers manquants


Cher @flyvor2018 flyvor2018,

Vous devez décompresser localement sur votre ordinateur local le zip de themeforest - et à l’intérieur vous trouverez un autre zip qui est le fichier installable. Voici plus d’informations: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

Mes excuses pour ma grammaire, je parlais français la dernière fois en 2003 à Toulouse, France


You have to unzip locally on your local computer the zip from themeforest - and inside it you will find another zip which is the installable file. Here is more information: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

My apologies for my grammar, I spoke French last time in 2003 in Toulouse, France

bonsioir Hevada

Merci pour votre réponse aussi vite, je vais essayer de suivre la méthode que vous me suggéré.

votre français est excellents. :sunglasses:


je viens de remarqué que le liens que vous m’avez envoyer concerne wordpresse, moi j’utilise shopify et je viens de unzip the file voila ce que ça me donne

I contact them more than 3 weeks ago.
And can’t find where i can contact Envato.

Make sure read comments before you buy it.
It totally waste time

This is the link to get info on how to ask envato for a refund and open a ticket https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Yeah, that’s the link i use.
By the way , i comment on their Facebook. then someone send me email today.
And they tell me i have to prove the theme has faulty.
Looks can’t get money back.

If that’s the case i’ll never buy theme from envato.


je n’arrive toujours pas a utiliser les fichier zip même si j’ai suivi les étapes recommander , le thème ne fonctionne pas , je voudrai un autre thème ou me faire remboursé