I requested a refund and was approved but

I requested a refund for the Avada theme, and it was approved. The download button was then removed from my dashboard on Theme Forest, but more than a week later, neither my dashboard earning section nor my Master Card have received the refund, even though I can see a refund statement.
In addition, when I received an email confirming that my refund request had been approved, there was no connection provided for me to contact the author or customer service.

Hi

get in touch with Envato customer help center

Thanks!

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