I request the refund of payment

Envato Customers Purchases and Subscriptions
#1

http://prntscr.com/lqnzz2 not files

#2

Hi,

I saw your screenshot.

This is your item new refund request
https://themeforest.net/refund_requests/new

Shopify Theme WIth HTML FILE?

Open a Envato help ticket from Here
They would like to assist you.

Thanks

#3

Hi

Your query is not clear. please provide some details.

Thanks

#4

Refunds can take up to 5 days. You will need to wait if you submitted an official request.

Keep in mind that the author can decline the refund if you are not eligible for one hence it will take a while as you will have to dispute the decision etc.

More on refunds below:

#5

http://prntscr.com/lqxhkv Not HTML files
html files inside of the downloaded files

#6

please read all the above reply from Community. Hope you will get help from there. Thanks