I have theme that I have not been able to get to work properly (non-profit) and my support expired so I just bought a support extension. I am not able to get support though. I am sent to spyropress who wants me to join first and doesn’t let me, won’t send me a password, etc. Seems rather complex between themeforest, spyrogate, envato, etc. Would be nice to just be able to talk to someone on the questions I have … that is what support is, right?
But if I can’t get support I guess I need to ask for a refund on what i just spent. I know everyones working hard with the pandemic but would really like to get some questions answered and get my theme working correctly. Help.