I purchased the Crab and Spice templete - but it won't install (throwing errors) and I have not heard back from the seller on how to resolve the issue - will I get a refund?

I purchased the Crab and Spice templete - but it won’t install (throwing errors) and I have not heard back from the seller on how to resolve the issue - will I get a refund?

It looks like that is a theme from ThemeRex and they are one of the most selling team here on Envato.

Have you ask for support on their support forum? https://themerex.ticksy.com/

I am sure they will help you.

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How long does it usually take them to respond? There aren’t any articles pertaining to my issue:
Parse error: syntax error, unexpected ‘:’ in E:\Inetpub\wwwroot\blindtalent.com\terranostradining\wp-content\themes\crab-spice\plugins\support.team.php on line 434 … I opened a ticket with them already.

On the item page https://themeforest.net/item/crab-spice-restaurant-and-cafe-wp-theme-/16362708?s_rank=1
you will see it stay:

Support: Mo - Fr 10.00-19.00 CET

Probably you will get you respond tomorrow.

While you wait for a reply from the theme author, check your current PHP version. If it’s below 5.3, then that could be causing this error.

In general you would want to use at minimum version 5.6 as anything older is no longer maintained and can be considered insecure.

Just a tip. Cheers! :slight_smile:

Thank you for your quick response. Our programmer moved the site to a newer server and he manually fixed the error on the line that was the issue.

It’s working now- but we are not sure if the line fix will effect anything else.

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