I purchased an item. But my account got locked before I download



I paid money, I couldn’t download coz they locked me. I have no idea why they did that. Please envato team, let me know why I couldn’t download the product I purchased and fix this ASAP.


You need to chat to support who will be able to help you out.


Hi, thank you for the reply. I already did that the moment account got blocked. Any idea how long that will take to respond to my complaint.