I purchased a theme by my visa debit card. But until now i can not access my acc

tips-and-tricks

#1

I just created a new account, confirmed my email. I purchased a theme by my visa debit card.
But until now i can not access my acc and this is the mess i received from your team:
" Sorry, it looks like you’re currently locked out of your account. Please contact Help Team for more details."

I’m screwed. I literally have no way to buy this theme and work on my project. What a joke. Are you kidding me, I need to work on this site RIGHT NOW! I sent a support ticket but is there a faster way to resolve this? I am out of my mind pissed off right now!


#2

I am afraid that the forum is not really able to help you with this, what you could try is to tweet your Ticket id to @envato_help, this will sometimes speed up the response time, but I can not guarantee you this.