I purchased a theme but having an issue with download link " Servers IP address could not be found"

I’ve just started with a new wordpress site one of the first things I did was to purchase the theme that I want to build around. It’s called Photography. I paid and was sent a download link however When hitting the link I get this message.

This site can’t be reached

marketplace-downloads.customer.envatousercontent.com ’s server IP address could not be found.


I sent a support request 24hrs ago and again 8 hrs ago but have had no response.
Can anyone in here help me please?



Please download your purchased theme from your Dashboard Download tab. Go to Downloads and download from there (Assuming you are loggedin in envato market).