I paid for the license and I can not update to the new version because the system says that I do not have the license activated

Envato Customers Purchases and Subscriptions
1

wpBakery%20Page%20Builder
wpBakery Page Builder.jpg1890×2835 386 KB

As you can see in the image I have a license but I can not update to the new version giving me an error saying that the license is not activated. How do I solve this? thanks!

2

Hello,

Contact with your item author hope they will help you out from your issue

Thanks!