I paid, but didn't receive the item.

I paid with Visa, but didn’t receive the item. Where I can turn for help? In the support center didn’t find anything about it. =(

You can open a support ticket here https://help.market.envato.com/hc/en-us/requests/new

Have you checked the downloads tab on your dashboard?

Hey. Thanks for the answer. Yes, but there not found nothing. The money from my mastercard (sorry not visa, but master) was withdrawn.

I think you would be best of contacting support through the link I posted in my first reply. Only they can help you with your purchases.

ok, thank you!