I paid a month's membership for 33 dollars and I can't download anything!!!

I don’t understand, if they charged me a membership of 33 dollars a month to have unlimited downloads, why can’t I download anything without having to pay again? What are the files that I can download with my paid membership??? If I can’t download anything I need to request my refund! what should i do about it? who provides help?

Hi @alriosp,

Please contact Elements Support. Elements Support Team will be happy to help.


You have unlimited downloads from www.elements.envato.com not all the main marketplaces.

Some items are on both and some are exclusive.