whether the funds can be returned if I do not know the purchase that I peroses.
I did not make any purchases today and my balance suddenly decreased because I made a purchase on an item.
has this problem ever happened?
what is the problem?
I do not know if someone is using my account or not
how can i refund my funds
Is the item in your downloads page?
Definitely contact support so they can investigate this https://help.market.envato.com/hc/en-us/requests/new
yes the item is on my download page, okay thanks i will do it.
does it allow my funds to be refunded?
I also changed my password after the incident and added 2fa
It’s really something that only support can answer but I am sure they will do their best to help (don’t download the item if possible)
yes i will wait a good reply from team envanto for investigation,
I did not download the item on this invalid purchase.
but I will not know if someone who used my account has downloaded this item yet