I never made any purchase of this item. it looks like someone else is using my account.

whether the funds can be returned if I do not know the purchase that I peroses.

I did not make any purchases today and my balance suddenly decreased because I made a purchase on an item.

has this problem ever happened?
what is the problem?

I do not know if someone is using my account or not

how can i refund my funds


Is the item in your downloads page?

Definitely contact support so they can investigate this https://help.market.envato.com/hc/en-us/requests/new

yes the item is on my download page, okay thanks i will do it.

does it allow my funds to be refunded?

I also changed my password after the incident and added 2fa

It’s really something that only support can answer but I am sure they will do their best to help (don’t download the item if possible)

yes i will wait a good reply from team envanto for investigation,

I did not download the item on this invalid purchase.

but I will not know if someone who used my account has downloaded this item yet