I need help, this support sucks!

I contacted support several days and still havent gotten an answer…is this always the case?
Can anybody tell me how to edit the Petrichor theme?

Hi Reggie,
Have you already bought the theme?

What support did you contact, exactly? You should have contacted the author of the Petrichor theme, not Envato support.
Here’s the theme support page: https://themeforest.net/item/petrichor-responsive-wordpress-landing-page/4337943/support

Yes, and it seem to be defective

ik, thank u, i contacted him