I need help logging in to my support center!


#1

I want to ask some questions to the authors of two templates I just bought but the support center won’t let me log in saying that "account confirmation is required"after I registered. However, I have tripled checked my email and junk and spam folders for any email that might be from them asking me to confirm my account and I have not received any. Is there a phone number I can call to get this resolved? I don’t seem to find a customer service phone number. Thanks in advance!


#2

Hi @brmorales15,

Welcome to the forums! I’m afraid there may not be phone number provided by theme author, but you can still contact them by following this guide - at least to report your problem with their support system:

Thanks,
Luca


#3

Hey thanks man. I was able to contact the author.