I made the refund, however I had removed the old email from Paypal

I was refunded, but I remembered that I had removed my old Paypal email and I made another one after the refunded purchase, I called paypal, but both of the old and new accounts have not yet entered. I need help.

Hello. Please open a Help ticket at the Envato Help & Support Center if you haven’t done so already. Our Help team will be happy to check into it for you. Thanks!

I already did and since Friday I am waiting for answers and today I opened one more because my money is locked!

I need help with support, what should I do?

I just spoke with Paypal and the money has not yet come, please, I need help urgently!