I made the payment, but I registered my themeforest account with an incorrect email address.

Envato Customers Purchases and Subscriptions
1

Hello, I’m Lucas, a developer, contracted to develop a project for Mr. Paulo Cesar.

By chance, he registered on the themeforest platform with the email (email removed), but he does not have access to this email. The correct one should be (email removed)

Is it possible for us to redeem the item for download in the correct account or in my account (email removed) (user: lucascopque1)?

2

Hi,

Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

3

I tried this way, I filled out the forms for the sector that suits me, but the website redirects me to a blank page that makes it impossible to understand if it was successful after submitting the form.

Is there an email address where I can start my service?