I made a purchase and still haven't received the item

I purchased this item and still haven’t received anything.

I dont have another account, and My item still um cart, dont have Any updates, only in My credit card

Most probably the payment transaction not completed. Please check with your Card service provider or with your Bank to be conformed.

Otherwise Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.


Is there any update/details on your account at “Statement” section/tab?