I lost most of the previews images

Envato Authors Video Authors
1

Oic
Oic2505×1472 180 KB

I lost most of the previews images. Image previews are not displayed in google chrome browser. In the Opera browser, I see the preview correctly. For example, this template does not display a preview picture.
[link removed]

Does anyone else have the same problem? What should I do in this situation?

2 Likes
2

I tried to check this from different devices and IP addresses. The result is the same.

3

Same here.

About 80% of items, no preview image.
Just got my new item approved. It also has no Preview Image.

What if we try updating the preview image?

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4

Ekran görüntüsü 2021-04-28 103411
Ekran görüntüsü 2021-04-28 1034111313×810 85.5 KB

I think envato is experimenting again.

1 Like
5

UPDATE:-

I just edited 1 item, and re-uploaded the preview image.
Now it is showing… But only for that item.
So,
It seems like we have to re-upload and update each item’s preview image one by one

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6

Could this affect sales? What do you think?

7

I’m sure Envato will fix this. It takes a long time to fix them all manually.

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8

@dofx
Yes,

Seems like doing it manually will fix only some items.
I just noticed one of my items again lost its preview image, even after I re-uploaded it.

Better to wait a little bit.

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9

I have a large portfolio. I would not like to reload all images manually.

10

There is no problem on the search page. only on item page.

Ekran görüntüsü 2021-04-28 104759
Ekran görüntüsü 2021-04-28 104759732×617 66.1 KB

I don’t think it affects the sale, but it looks amateurish.

1 Like
11

Hopefully Envato will fix this.

12

Not sure whether this will affect sales.

But…,
When a buyer is about to buy an item, the purchase button is right next to the preview image.
So, buyers can be confused. Just my idea.

1 Like
13

You are right. It may delay the purchase. or the buyer can choose the item with the image.

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14

I agree. This can scare the buyer off.

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15

Tagging in @rosssimpson @BenLeong @KingDog

Thank you for reporting this!

5 Likes
16

Thanks for the support!

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17

Thanks for the heads up @MrsEnabled! Devs are looking into it now.

3 Likes
18

Thanks for the support!

19

Hi folks,

We’ve identified the issue and rolled out a fix. Things should all be working now; you might need to do a hard-refresh on any pages you have already open. Please reply back if you see any preview images that are still not loading properly.

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20

They had the hypothesis that the preview images distracted the buyers from the Buy button. They have to test this out, because

XD

4 Likes