Hello,
Keep patience here is envat help center
https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=170903
they would like to assist you no worry about that at all.
Thanks
Hi @hsblco
There is no Chat or Voice Call support but you can get in touch Support Team through
https://help.market.envato.com/hc/en-us/requests/new
You will get necessary support about your account from the above link.
Thanks