I was looking for a template for a hotel travel agency website. After some time I choose a template, And I order it. But after a while, I realized that I had ordered the wrong template. I have not downloaded the ordered template yet. how can I solve this issue?
Wrong Product: Star Travel - Travel, Tour, Hotel Booking & Admin Dashboard HTML5 Template by kiswa-solutions
I want this product: Trizen - Travel Hotel Booking HTML5 Template with Dashboard by TechyDevs
Don’t download it and contact support
Envato Market Help and Support
Thankyou charlie4282 for your reply, I have already mailed http://enva.to/Help about this matter.
Envato hasn’t any reply yet. please help me.
@shuvochowdhuri
Patience my friend - support may be busy
From what I understand the item you bought is from one author, the item you actually wanted is from another author.
You could request a refund from the original author. As @charlie4282 has already clearly stated DO NOT DOWNLOAD THE ITEM otherwise it might complicate matters.
Support may take a few more days so don’t panic 