Due to new Payoneer prepared card arriving latency I have no payment info on VideoHive but monthly payment has been send. What did happen with these money? Will they back to my Envato account or will be lost?
Yes, they will back to your Envato account
Ok. Understood. Thank you very much.
Personally, I don’t have anything returned back to my Videohive account. Today, money for this month left my account, but for the previous one it never came back; naturally, it didn’t reach the pioneer. My money has already been written off for 2 months, it is not coming back and it is not clear where it is. Support is silent.