I have mistakenly bought wrong template from themeforest, is it possible to get refund?

Envato Customers Purchases and Subscriptions
1

Hello Team,

I was buying something else but mistakenly somehow the wrong template was purchased.

I haven’t downloaded or opened it.

Is it possible to take a refund so I can buy the right product?

Looking for some guidance.

2

If you downloaded then You can request a refund here
Here is all the information about refunds:
Envato Market Refund Rules

Thanks

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