I have been charged twice for one product. How do I get a refund

Envato Customers Purchases and Subscriptions
1

I have been charged twice for the same product and I would like to get one of the payments refunded.
When I tried paying by paypal it told me the transaction didnt go through, so then I used a card, it went through. Then it turned out that both transactions went through. Can I get my paypal transaction refunded.
Thank you

2
3

Don’t download both and contact support

Envato Market Help and Support

4

The Author seems to no longer be responding to peoples requests

5

Only one shows up in my account, so I can’t even download the other one

6

I just checked, I got a refund for one of them.

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