I have been charged twice for one product. How do I get a refund

I have been charged twice for the same product and I would like to get one of the payments refunded.
When I tried paying by paypal it told me the transaction didnt go through, so then I used a card, it went through. Then it turned out that both transactions went through. Can I get my paypal transaction refunded.
Thank you

Don’t download both and contact support

Envato Market Help and Support

The Author seems to no longer be responding to peoples requests

Only one shows up in my account, so I can’t even download the other one

I just checked, I got a refund for one of them.

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