I have a serious problem with Envato’s marketing tactics. Yesterday while searching for a template on Themeforest, a pop-up appeared on top of my screen prompting me to Go Unlimited for $16.50p/m. The promo promised unlimited Wordpress theme downloads amongst other things when I clicked it turned out the amount is actually $198 because the monthly fee is billed annually.
I bought the subscription thinking that I would be able to download the template I was looking and now it turns out that the template I was looking for is not available on Envato elements. Now I paid $198 for a service I don’t need, I bought the subscription under the impression that I would be able to download the template I was looking for. I sent Envato two support emails requesting my refund so that I can buy the template I was looking for and I have not received any response from them.
$198 is a lot of money for a service I don’t need, my project has now come to a halt. Please resolve this matter asap, so that I can buy the template I need and continue with my project. Also you Go Unlimited promo is misrepresentative, you need to consider how you display the promo and change the wording of the promo.