I have a problem, I can't have access to my account since 30 minutes


I have a problem, I can’t have access to my account since 30 minutes, I have this error : Sorry, it looks like you’re currently locked out of your account. Please contact Envato Support for more details.

I’m really stressed about this problem, what should I do ?

My nickname is enesovur


Contact support - reasons for this varies depending on if you are an author or a buyer but only support can unlock accounts. Envato Help & Support Center

and they said:

Thank you for contacting Envato Customer Success Team! My name is Lukasz and I am happy to be of assistance in this matter.

Sorry to hear you are having trouble accessing your Envato Market account. I am going to pass this over to the appropriate team for a further look.

We’ll get back to you as soon as we can and appreciate your patience.

Warm Regards,

How long does it last

Depends on what the issue is/was - without the info they have it’s impossible;le to judge.

Did you buy something recently? Release an item recently?

https://codecanyon.net/item/adlinkfly-monetized-url-shortener/16887109 It was buying it

If it was purchasing an item then probably a security thing which shouldn’t take them too long to fix but again without the info they see it’s impossible to predict https://help.market.envato.com/hc/en-us/articles/204745440-Locked-Out-of-Account