I have a error by uploading item

[kein_ding]

Hi all, i have a problem with uploading scrennshots, the error message is:
There was an error processing your item: Permission denied @ rb_sysopen - /data2/marketplace/shared/files/tmp/831b6a2a-7ab7-4d1d-9161-fe371591745b/01_sc.png

can anyonehelp me?

[baileyherbert]

Try again. If it’s still giving you trouble, open a Help ticket.

[kein_ding]

Thank you! after couples of try i have the same problem. I have opened one helper ticket now!

[mgscoder]

Hi @kein_ding

For uploading scrennshots you have to make a .zip named preview-screenshots.zip (with all screenshots images) and have to upload that zip. have you tried with this way!

Thanks

[kein_ding]

preview-screenshots

Hi thank for this information but it doesn’t work
Screenshots:

[mgscoder]

please wait for support reply. they will review the issues for you. Thanks