I get refund requests because the customers mistakenly purchase the js-version instead of the wp-plugin

Envato Authors CodeCanyon
1

Hi,

most of the refund requests I’ve got until now, are because the customers mistakenly purchase the wrong of my items. There is a WordPress-Plugin and a Javascript-Version of my product and the customers sometimes purchase the wrong one. I already wrote a hint in the description, but there are still such mistaken purchases.

Any ideas to prevent such situations? Any tips?

thanks in advance,
Helmut

2

Hi, You can put a red color banner on each time with warning message. Red background banner is best way for it.
Thank You

3

If i were you,
i will tell them to purchase WP version first then reply to your refund ticket so that you will process refund happily.

4

Thank you for your tip! Actually I have no problems with refunds in general. I only want to provide a pleasant user experience during the purchase process without confusing my customers :wink:

1 Like
5

Thank you! A red banner sounds good. I’ll try it.

6

Hi,

Ask them to buy WP version before you refund the payment. They’re some scammers doing it to get both versions.

7

Thank you for your hint about scammers.

Actually the people already buy the WP-version before they request the refund for the JS-version. It seems most of them are honest. I trust that most of the people appreciate my work enough to be honest.

And actually I can’t do anything against the others.

1 Like