I didn't got any support from the Theme Author.

Envato Customers Purchases and Subscriptions
1

I didn’t got any support from the Theme Author.I continuously mailing them and creating ticket in the support. But no use of that. I wasted my money by buying their Theme. Now, they changed to RubikThemes. In their support, even I can’t able to create a ticket.Really I dont’t know, why they are charging for support.

2

Be sure to give the author plenty of time to respond, remember there’s people submitting content from all over the world.

If all else fails see if you can get a refund : https://help.market.envato.com/hc/en-us/articles/202821460

3

I have the similar concern and experienced the similar response.

4

Hmmm, this is the kind of thing we really want to know about! Have you opened a ticket within our support centre?

The customer success team will want to know about this.