I did not get the payment this month

I there,

AJ always send me the incomes of my sales but not this month.
At first they confirm me the withdrawal request was completed last 15 Sep 2017 to my PayPal account.
Then they told me that PayPal rejected the payment with the follow reason code:
4002 - Internal error and I just have to contact PayPal.
Internal error mean “interal” and of course Paypal told me that the problems comes from Envato.

Now Envato did not answer my email and the ticket is closed. Sorry not to have answer during the weekend but sometimes I need to rest!

I known that problems may occur and I can really understand that and wait a few days but I do not have much time for this and I just want to be paid as usual…