I can't upload my video


I tried several times but i couldn’t upload my motion graphic video. I got error message evertime which is “attachments, thumbnail: is not presentattachments, preview image: is not present” what does it mean ?

Thanks all


Having the same issue here. I’ll try to debug it and update if I’m successful.


You need to upload a thumbnail and a preview image…

Sorry SpaceStockFootage, I realise the solution seems obvious, but it wasn’t.

This error popped up while using a square video format in a Motion Graphics upload.
I believe the watermark preview fails to generate, thus spitting that error.
It won’t let you upload a thumbnail and preview image.

I managed to get around this by zipping the video file. This stops the auto-preview from generating and allows you to upload your custom thumbnail and preview image.

Hope this helps!