I can't register the "item purchase code" of the theme I purchased in my website

Hello, it seems that my “item purchase code” of the NOVO theme that I bought on Themeforest remains assigned to a previous domain name. Here is the message in question:
“The purchase code already has been registered on this domain”:

In short, how can I assign my code to my real domain name? Thank you


You should contact the author:

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thank you for the attention, my problem is solved