I bought this script: Quicklancer - Freelance Marketplace Php Script, but the author neither responds to support nor updates. There are multiple errors in the system. I can’t solve any of them because I’m not a software developer. I cannot return it either. They refuse. what should I do?
If you are eligible to get a refund then you can request for a refund. Can I Get A Refund is an explanation of the refund policy.
I did it but there was no positive or negative result. I created a request again, so since I was able to create it, it was rejected.
If it was rejected/decline by the author then you will get the refund.
if the author does not respond to the refund request within 7 days, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.