I can't login

I can’t log in, a popup window with the message below but I don’t receive any email…

“Verification required
We need you to verify your identity before you sign in. This may be because you are signing in from a new location or from a different device.
We have emailed a passcode. Please check your email and enter the passcode below.”

Hi @FWDesign,

Have you checked spam/junk as well!

Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.


Yes I checked email spam as well nothing.

I wrote a support ticket.