I can't find simple support...need help...

I have purchased 2 plug-ins, but not getting my confirmation e-mails for download, and not seeing them in my Downloads section.

I actually purchased it twice, by accident so need one refunded ASAP, please.
Who can help???

how to contact with author here = https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author

New refund request:
https://themeforest.net/refund_requests/new

still have any question ask for envato help:
https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=170903

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