I can't add a Payoneer account

Hi Friends,
I have a problem of withdrawal money from my account when I go to withdrawal option of payoneer “Click here to register” then I get a message. Oops! It looks like you’ve already submitted your Payoneer application.
To log in to your account please click here.
If you did not receive your card, or are unable to access your account, please contact our Customer Support department.
Envato team message me “it shows that “This user never had a recorded Payoneer registration.”. You will have to coordinate with Payoneer Support.” So Friends please help me how can I coordinate with Payoneer support and what should I tell them