Hello, we have a client that purchased one of out HTML files yesterday and he says that the HTML file was not in the download pack…That is not true because I checked it out and it is there, but he wants us to send the file via email because he was locked out of his account shortly after purchasing our template. In his mail I can see that he has purchased the item: Date purchased: 17/06/2017
Support Entitlement: Support ends 16/12/2017
But because his account is locked I cannot verify it. What should I do? I don’t want to contact support because it will take days to answer and the client need the product asap.