I cannot receive the envato return tracking link email.

Envato Customers Purchases and Subscriptions
1

Hi, I cannot receive the envato return tracking link email. help pls

4

i don’tt understand. what is this?

5

Hi @anindakur,

If your request was sent to the author, you will receive a confirmation email with a tracking link. The tracking link gives you access to the refund request.

Sometimes email can go in spam, so need to check inbox, spam, junk as well.

Thanks

1 Like
6

i cant find anywhere. not sended

7

Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.