I cannot go to / login support page

My User name is “frankh178”, email is “freeadnetau@gmail.com”. I just bought " Maaya - Travel Blog" in “Maaya - Travel Blog by designthemes | ThemeForest” today. But after I bought the Theme, I tried to go to it’s Support Page, but I cannot login. Even I cannot reset password (the system said my User or Email is not correct). Could you please check my account?
Thanks in advance!

Hi @frankh178 – as the author @designthemes manages their own support forum, please try contacting them directly to request help with accessing your account. You should see a contact form on their profile page here: designthemes's profile on ThemeForest (you may need to sign in first).