I cannot get the prebuilt websites on Avada Envato to load

I cannot get the prebuilt websites on Envato Avada to load. I keep trying and I only get partial for any of the prebuilt web site I am loading. Got tech support to look and they said I need the way to load the files one by one to WordPress. There is nothing in the videos and I looked at the help documentation.

This is the second time I purchased a theme and I couldn’t get it to work. The support is horrible. Anyone with any hints? I would rather try to get help from google than themepress.

I cannot even get into themepress with my logon to open a ticket. Keep resetting the password and nothing happens. It is an endless loop of frustration just to change my password!!!

Not sure what themepress is, but if you bought Avada theme and can’t get into their support forum, you can reach them via the item’s comments page instead: