I cannot create a ticket in Soledad There support after paying for the support

Envato Customers Purchases and Subscriptions
#1

I purchased the support for Soledad Theme and when I try to create a ticket the system says to check the item purchase code all the time.

What shall I do?

#2

Hi @pbourelly,

You can ask support directly to the theme author by posting comments going through the theme Comments page. Also let them know that you are facing problem to create a support ticket. The theme author will assist you.

Thanks