I cannot access my envato elements subscription anymore - I need urgent help

I cannot access my envato elements subscription anymore - I need urgent help. you have not responded to my request in a week already. very simple ask to get access to the account I’ve owned for the past 5 years.

please assist promptly

Unfortunately no one in these forums will be able to help with this.

If you have submitted a ticket to elements help then they will get back to you asap.

Avoid opening more tickets as this slows the process down.

Elements support is pretty slow, it may take around 5-7 working days.