I bought two plugins that do not help me

Hello,
I bought two plugins that do not help me
I asked for a refund and received a refund from only one of them

The second plugin I did not get a refund from is
“WooCommerce Product Enquiry”

When will I get my refund?

Second, I saw that I had received a credit
Why did not I get a refund to my bank account?

And if it has to be like that, can I use the tax invoices I got when buying the plug-ins?

Were the plugins actually broken in some way or did they just not suit what you needed them for?

Usually refunds are returned the same way purchases are made eg using credits will be retirned as credits, or bought directly will be returned to that account. You can take that one up with support of it’s not the case https://help.market.envato.com/hc/en-us/requests/new

I sent them a message but did not receive a refund, I received credits for further purchase
I bought directly with paypal without credit
Too bad, I buy a lot of products from you and this is the first time I made two mistakes at the same time,
I only request a refund