I bought the NOVO theme but can't download it anymore.Do I have to buy again???

I bought the NOVO theme but can’t download it anymore.Do I have to buy again???
I can’t see the donwload in my account anymore. I do have the License certificate.

Hi

As you mentioned you have already bought the theme then no need to purchase again for download.
Please go to your Downloads page there you will see a list of all your purchased item(s). you can download from there.
If not found your purchased item(s) in download page then please open Help ticket and let them know. They will be happy to assist you.

Thanks

That is the problem. It is not in the list of downloads. My purchase date was
2018-06-29 07:52:43 UTC and my code ens with …74247
Licensee: Bestpictures.nl

please contact support (Help Ticket), link provided in my last reply. Support team will be happy to check it for you. Thanks