I bought code and after 3 days it was removed

i bought this item:
https://codecanyon.net/item/binarymlm-binary-mlm-platform/25633670?_ga=2.259056463.414224856.1585243008-1032863658.1584784954

developer support at The Soft King said i should not buy from codecanyon or envato else i won’t get their support.

can i get refund from envato? (already request for refund, it said will be sent to author, which author account also been deleted)

Open a request here and include a screenshot of where the author told you the above https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

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yes i did send all the information about 21 hours ago and waiting for the support to help me out of this problem.

The developer also said my purchase code is invalid + no support if bought from envato.
They asked me to repurchase thru their website if want support.



If you shared all that then I am sure envato will help but it is a weekend so may take a little longer

Yes I understand it’s weekend and people around the world are fighting Covid-19.
Stay safe & thanks a lot for responding on my issue.

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hey,

if you bought item from envato with item support you should get item support for 6 month

what I’ve seen is, that the item was sold with item support by an elite author (at least on Feb 29th)
webarchive from Feb 29th 2020:

you could check your invoices, if there’s support mentioned, then you should be able to get support or get a full refund if author not willing to help

rgds & good luck
mac

thanks for this info :wink: