I bought another product other than what I want

I am facing a problem. I bought a monthly subscription from a videohive in the hope of buying a specific video, but after buying the subscription, I was surprised that the video does not support the monthly subscription, but I have to buy the video separately from the monthly subscription. I want to get my money back on the monthly subscription to buy the video I want Can I do that?


Envato Elements provide a subscription base service for unlimited downloads where Envato Market (as like themeforest, codecanyon, videohive ) is marketplace to sell individual Items. In envato market there is no subscription service.

If you didn’t download anything from elements till now then please contact Elements Support and let them know. Support Team will be happy to help about refund.


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