I bought a year subscription to use one AFX project by Hgungor and is not available


I bought a year subscription to use this template: https://www.youtube.com/watch?v=mXe8gF1UCuM

I clicked on the Youtube page link and it will take me to the element in the videohive section but it asked me to buy it again: https://videohive.net/item/simple-mosaic-logo/20287586?ref=chapichuse

How can I find this AFX template? I paid the year subscription, what I am doing wrong?

Thank you

You need to use Elements, not the Marketplace such as VideoHive. The subscription service is separate from the marketplace.

Your subscription only covers items found on this site.

It is very misleading because when I clicked on the link for the template I wanted, it showed an offer to subscribe for a year at the top of the screen making me think that that template was going to be part of the subscription. I tried to contact Envato before to make sure it was included before buying it and surprise, there is no customer service available. No phone, no chat, no nothing. I created a case that may take a week or longer and my deadline is this Friday. Thank you so much for clarifying this for me.

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You can contact support here.

I opened a case. It will take 7+ days for them to get back to me. The deadline is in 2 days.
Thank you again for your help.