I bought a year subscription to use one AFX project by Hgungor and is not available

Envato Authors Video Authors
1

Hi,

I bought a year subscription to use this template: https://www.youtube.com/watch?v=mXe8gF1UCuM

I clicked on the Youtube page link and it will take me to the element in the videohive section but it asked me to buy it again: https://videohive.net/item/simple-mosaic-logo/20287586?ref=chapichuse

How can I find this AFX template? I paid the year subscription, what I am doing wrong?

Thank you

2

You need to use Elements, not the Marketplace such as VideoHive. The subscription service is separate from the marketplace.

Your subscription only covers items found on this site.

3

It is very misleading because when I clicked on the link for the template I wanted, it showed an offer to subscribe for a year at the top of the screen making me think that that template was going to be part of the subscription. I tried to contact Envato before to make sure it was included before buying it and surprise, there is no customer service available. No phone, no chat, no nothing. I created a case that may take a week or longer and my deadline is this Friday. Thank you so much for clarifying this for me.

1 Like
4

You can contact support here.

5

I opened a case. It will take 7+ days for them to get back to me. The deadline is in 2 days.
Thank you again for your help.