I bought a video but don't know how to use it


#1

Hi there,

I just bought https://videohive.net/item/photos-videos-comps-to-comps/9557650 and I want to develop an equal example video that is shown on the page.

I thought that you sell this video models, but I think that is tools for a better video experience. Am I correct?

What I really want is just video models where I can simply change what I want to write and add different images, but the main video need to already been made.

Can I get back my money if you don’t have this video models that I want?

Thanks


#2

Hi,

you can make a refund request
https://themeforest.net/refund_requests/new

Can i get refund :slight_smile:

this is videohive customer refund policy.

Thanks


#3

Hi,

Please check the theme documentation hopefully you will get necessary support in documentation. If you have still problem with the Item then The best way to get the support is Contact your purchased Item Author.

Don’t worry just contact Author. Author will be very happy to assist you.

Thanks